Refund policy

Refund Policy & Returns & Exchanges Policy

At Barkssie, we want you and your pup to be absolutely in love with your Barkssie products. If something’s not quite right, we’re here to help.

Returns & Exchanges

• Timeframe: You can return or exchange your item(s) within 30 days of receiving your order.

• Condition: Items must be unworn, unused, and in their original packaging, with tags still attached. Products that have been chewed or damaged by dogs are not eligible for return or exchange.

• Exclusions: We’re unable to accept returns on sale items.

How to Request a Return or Exchange

1. Contact us with your order number and reason for return or exchange.

2. We’ll send you return instructions.

3. Once we receive and inspect the item, we’ll process your refund or exchange.

Please Note

• Return shipping costs are the customer’s responsibility unless the item is faulty.

• We recommend using a trackable shipping method.

• Original shipping fees are non-refundable.

If you received a faulty or incorrect item, please contact us as soon as possible so we can make it right.

If you have any questions, feel free to reach out — we’re happy to help.